Welcome to the H2O community where you can have fun, find support, make friends, be healthy and reach your potential. We do this by designing programs and offering services that respond to community needs—your needs. Whether you want to become healthier, introduce your child to new experiences and develop new skills or give back to your community, there is an opportunity for everyone to participate at H2O.

At your request and for no extra fee, we can put your membership on hold for up to four months once per calendar year. This must be done in person and your membership card must be surrendered for the duration of your hold. Your monthly fee will continue to come out of your account and your held month will be added and credited to you on your anniversary date or at the time of cancellation.

You may cancel your membership at any time for an administration fee of $30.00. All cancellations MUST be done in person and membership cards must be turned in at time of cancellation. There are instances where we will have to wait 10 business days to ensure your payment has cleared. Though there may be a wait time to complete the cancellation, it will be backdated to the date that you completed the cancellation paperwork. Please be aware that at time of cancellation the computer will automatically prorate individually every day the membership was in effect and charge or refund accordingly.

As explained on your membership form, a $10.00 fee will be charged on all returned payments for any reason. All outstanding fees must be paid within three weeks of the payment date otherwise your membership will be subject to cancellation. Please remember to notify us of any banking or Credit Card changes or expiry date changes.

For your safety, please read and adhere to the policies posted in the facility. In particular please note: bathing suit restrictions (no buckles or zippers, etc.) -42” height restrictions for the FlowRider and Waterslides; participants who wish to stand on the FlowRider must be 1.32m (53”) and have a FlowRider waiver on file. Little Swimmer training pants are required for all children that require the additional protection. For your safety please always check the pool depth sign at the south end of the Olympic pool as it is a movable floor and depths will vary.

All children under the age of 8 must be in within arm’s reach of a responsible person 16 years or older at all times. For the safety of children aged 8 and 9, a responsible person 16 years or older must stay in the facility at all times. For your convenience life jackets are available at no cost on the pool deck. Children must be over the age of 10 to use the 3m diving boards.

For your safety, please choose comfortable and family appropriate clothing for exercising. Indoor closed toed athletic shoes are mandatory in the fitness centre. Youths 13–16 years old must complete a gym orientation and wear a shoe tag before participating in the Fitness Area. Wellness coaches in the fitness centre are able to arrange orientations. All youths 10yrs or older are welcome to join any fitness classes when accompanied by a parent. All drop-in classes are FREE with your membership unless otherwise noted. We are here to assist you in your success. Wellness coaches are available to answer any questions.

Parents—enjoy some time to yourselves while your little ones have fun under the care of qualified staff and volunteers in a safe environment (up to a 1.5 hour stay). Our program includes supervised play with age appropriate toys, arts & crafts. Please note: parents must remain in the facility while utilizing the child minding services. Please note: This is a Nut Free Zone. Child minding is now included with the child membership.

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